Zoho Desk Knowledge Base

The knowledge base in zoho desk is the information center for your customers to read through the articles and help themselves with their problems.

Zoho desk knowledge base.

Help desk administrators and agents who have profile permissions can create or edit articles in your knowledge base. Welcome to escholars. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses. Make the following changes to the category.

Typically articles can be confined to three states before they are published or. Main course features of ca foundation course. Zoho desk s knowledge management software is known for the built in setup of a customizable multi brand help center and a multi lingual knowledge base. Hover your mouse pointer on a category and then click the edit icon.

Essential features of our course for bba b com students. Font size full width. You can choose to hide this category from being displayed to your customers in the help. Map your help center to your own domain and make it a true extension of your brand.

You can rename this category later. Click the knowledge base kb module. Essential features of our class 11th course. The edit category window slides open from the right.

Zoho desk is the industry s first context aware help desk software that helps businesses focus on the customer. When you sign up for zoho desk a default category that goes by the name of your portal will be added to your knowledge base. Sign up for a free trial. Customize your help center completely for each brand you support and set up different knowledge base articles for every brand.

Click organize category under the manage kb sub menu. Edit the category name. Powered by zoho desk. Get your questions answered share your ideas and promote active learning.

With zoho assist knowledge base you can access solution articles created for addressing various issues which might help you to draw parallel to issues you are experiencing. When you create a new department its associated category will be added to your knowledge base. With html and css you can mimic the look and feel of your website on your self service portals.